Spelling Power Information
Privacy Policy, Return Policy,
and more...
We are located in the
historic Hotel Revere Building
694 Main Street
Pomeroy WA 99347
Order Toll-Free at 1-888-SPELL-86
Voice: 509-843-5009
Fax: 509-843-3183
Our Privacy Policy:
At Castlemoyle.com, we realize that our customers are concerned about
their personal privacy. Will my address be rented out? Will my
e-mail be given to people who spam?? The paragraphs below address these
and most other issues regarding our company's Privacy Policy. However, if
you do have a question that is not dealt with on this page, please feel free to
e-mail, write, or call us and we will be happy to assist you in finding the
information you need.
If Castlemoyle.com has your e-mail address on file, you may occasionally receive
e-mails from us with special offers or notices about our site that might
interest you. We hope you enjoy receiving these e-mails. However, if you
would prefer not to receive any e-mail of this nature from us, please let us
know by sending an e-mail to "unsubscribe@castlemoyle.com" with the word
"unsubscribe" included in the subject field. You can also be removed from
our e-mail list by calling us at 509-843-5009, or writing us at Castlemoyle
Books & Gifts, 694 Main Street, Pomeroy WA 99347. (Please specify in your
correspondence that you do not want to receive future e-mail notices from
Castlemoyle Books.)
If you supply us with your postal address online, you may receive periodic
mailings from us with information on new products and services or upcoming
events. If you do not wish to receive such mailings, please let us know by
sending an e-mail to "service@castlemoyle.com, by calling us at 509-843-5009, or
writing us at Castlemoyle Books & Gifts, PO Box 520, Pomeroy WA 99347. (Please
specify in your correspondence that you do not want to receive future mailed
notices from Castlemoyle Books.)
Shipping Methods & Charges
Orders to the United States:
Shipping Method:
Orders shipped to U.S. addresses (including APO and FPO addresses) are
normally shipped
via the U.S.P.S. Delivery time averages 10-12 postal working days from when your
order is delivered to the Post Office.
Orders to Hawaii, Alaska, and APO/FPO addresses are always shipped
Priority Mail. Due to customer concerns about ground shipments to these
locations taking "too long," we do not use Standard Mail, Media Mail,
or Book Rate for shipments to Alaska or Hawaii. Your charge will be adjusted to reflect this form
of shipping. Please see below for APO/FPO (military) shipping.
Shipments via USPS "Priority Mail." average 3-4 postal working days from when
your order is delivered to the the Post Office.
If you prefer your order shipped via UPS or FedEx, please call our customer service at 1-888-773-5586.
Note: UPS and FedEx ground residential charges will be higher than USPS Media Mail charges plus there will be a small surcharge
for the UPS shipping.
Shipping Charges:
Standard Shipping
Our Standard Shipping charge for books and other educational materials is
10% of your order with a $5.00 minimum. (See below for non-book items.)
This is for shipment via USPS "Media Mail."
Priority Shipping
We are able to mail one (1) or two
(2) Student Record Books in a Flat Rate Priority Mail envelope for $6.00.
For the majority of the remainder of our products, Priority Shipping charges are a maximum
of 20% of your order with a $11.35 minimum.
If you purchase high-cost,
low-weight items, we may be able to adjust
your shipping charge downward to reflect a charge closer to actual shipping fees
charged by the Postal Service.
For a more precise quote on priority shipping, please call our office at
1-888-773-5586.
Non Book Shipping
Tea and gift items do not qualify to be mailed at Media Mail rates. These items
will have this shipping notice on their web page, "This is a non-book item and
shipping may be more than the amount quoted at check-out. If it is, we
will charge the lesser of UPS shipping or USPS Parcel Post shipping at our
discretion." Your e-mail shipping confirmation will let you know which shipping
method we have selected.
U.S.
Military Orders
Orders shipped to families with a parent actively serving in the U.S. Armed
Forces (Navy, Army, Air Force, Marines, or Coast Guard) receive free shipping
on all orders. This includes shopping cart orders as well as orders placed
through the mail or by phone. Orders shipped to an address within the
"Continental U.S." will be shipped for free via USPS Media Mail. Orders to
Hawaii, Alaska, and APO/FPO addresses will ship via USPS Priority Mail at
no cost. Thank You for your service!
Because our shopping cart software is fairly simple, your on-line receipt will
not show the Free Shipping on military orders. However, once we have received
your order, we run the charge by hand and will not charge you for the shipping.
Please let us know in the "comments" section of the checkout form that you
qualify for the Free Military Shipping and we will be happy to not charge your
shipping when we process your order.
Non-U.S. Orders:
International Order Shipping Method:
International orders are shipped using either USPS First Class package or
International Priority service. (Due to their extremely high international charges, we do not ship
international orders via UPS or FedEx.)
Please note that with the 2007 rate adjustment, the Post Office ended surface,
ground, or sea shipping to addresses outside of the United States. What used to
be ground/sea shipping is now called "International First Class" and Air Mail
shipping is now called Priority Mail.
International Order Shipping Charges:
Orders that are shipped outside of the United States are charged actual shipping
plus a $2.00 per order handling fee. Each order is packaged and weighed to get
you the best possible rate.
For a more precise quote on priority shipping, please call our office at
1-888-773-5586.
Our Return Policy:
Although we try to give an
accurate description of each item on our web site and in our catalog, we
recognize that materials will not always be what you expect. You may return any
item within 30 days for a full refund of the price of the item (shipping not
refundable) if we receive the item back in salable as new condition.
After 30 days, we accept
returns if we receive the item back in salable as new condition, but we charge a
10% restocking fee.
We ask that you:
Have the packing
list from your order available and call our customer service at 1-509-843-5009
(between 9 a.m. and 4:30 p.m., Monday through Friday) and ask for a "Return
Number." This number will help us keep track of your original order and your
returned merchandise. The person who takes your call will ask for your original
invoice number.
Wrap and box item securely to avoid damage in transit, and mark the outside
of the package with "RETURN" and your Return Number.
(Please note that we cannot provide refunds on items that we
receive back in a damaged condition as they are not resalable. If you ship
your return by UPS it is insured automatically for up to $100. If you ship
through the Post Office, please insure the package.)
Return the package to:
Castlemoyle Books, 694 Main Street, Pomeroy WA 99347. Please allow 4 to 6 weeks
to process your returns.
If you want to order
additional materials, we advise that you order separately so that the return
processing does not delay your order.