Spelling Power Information
Privacy Policy, Return Policy,
and more...

We are located in the
historic Hotel Revere Building
694 Main Street
Pomeroy WA 99347

Order Toll-Free at 1-888-SPELL-86
Voice: 509-843-5009
Fax: 509-843-3183

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Our Privacy Policy:

At Castlemoyle.com, we realize that our  customers are concerned about their personal privacy.  Will my address be rented out?  Will my e-mail be given to people who spam??  The paragraphs below address these and most other issues regarding our company's Privacy Policy.  However, if you do have a question that is not dealt with on this page, please feel free to e-mail, write, or call us and we will be happy to assist you in finding the information you need.

If Castlemoyle.com has your e-mail address on file, you may occasionally receive e-mails from us with special offers or notices about our site that might interest you. We hope you enjoy receiving these e-mails.  However, if you would prefer not to receive any e-mail of this nature from us, please let us know by sending an e-mail to "unsubscribe@castlemoyle.com" with the word "unsubscribe" included in the subject field.  You can also be removed from our e-mail list by calling us at 509-843-5009, or writing us at Castlemoyle Books & Gifts, 694 Main Street, Pomeroy WA 99347.  (Please specify in your correspondence that you do not want to receive future e-mail notices from Castlemoyle Books.)

If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an e-mail to "service@castlemoyle.com, by calling us at 509-843-5009, or writing us at Castlemoyle Books & Gifts, PO Box 520, Pomeroy WA 99347. (Please specify in your correspondence that you do not want to receive future mailed notices from Castlemoyle Books.)

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Shipping Methods & Charges

Orders to the United States:

Shipping Method:

Orders shipped to U.S. addresses (including APO and FPO addresses) are normally shipped via the U.S.P.S.  Delivery time averages 10-12 postal working days from when your order is delivered to the Post Office.

Orders to Hawaii, Alaska, and APO/FPO addresses are always shipped Priority Mail. Due to customer concerns about ground shipments to these locations taking "too long," we do not use Standard Mail, Media Mail, or Book Rate for shipments to Alaska or Hawaii. Your charge will be adjusted to reflect this form of shipping. Please see below for APO/FPO (military) shipping. Shipments via USPS "Priority Mail." average 3-4 postal working days from when your order is delivered to the the Post Office.

If you prefer your order shipped via UPS or FedEx, please call our customer service at 1-888-773-5586. Note: UPS and FedEx ground residential charges will be higher than USPS Media Mail charges plus there will be a small surcharge for the UPS shipping.

Shipping Charges:

Standard Shipping

Our Standard Shipping charge for books and other educational materials is 10% of your order with a $5.00 minimum. (See below for non-book items.) This is for shipment via USPS "Media Mail."

Priority Shipping

We are able to mail one (1) or two (2) Student Record Books in a Flat Rate Priority Mail envelope for $6.00. For the majority of the remainder of our products, Priority Shipping charges are a maximum of 20% of your order with a $11.35 minimum.

If you purchase high-cost, low-weight items, we may be able to adjust your shipping charge downward to reflect a charge closer to actual shipping fees charged by the Postal Service.

For a more precise quote on priority shipping, please call our office at 1-888-773-5586.

Non Book Shipping

Tea and gift items do not qualify to be mailed at Media Mail rates. These items will have this shipping notice on their web page, "This is a non-book item and shipping may be more than the amount quoted at check-out. If it is, we will charge the lesser of UPS shipping or USPS Parcel Post shipping at our discretion." Your e-mail shipping confirmation will let you know which shipping method we have selected.

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U.S. Military Orders

Orders shipped to families with a parent actively serving in the U.S. Armed Forces (Navy, Army, Air Force, Marines, or Coast Guard) receive free shipping on all orders. This includes shopping cart orders as well  as orders placed through the mail or by phone. Orders shipped to an address within the "Continental U.S." will be shipped for free via USPS Media Mail. Orders to Hawaii, Alaska, and APO/FPO  addresses will ship via USPS Priority Mail at no cost. Thank You for your service!

Because our shopping cart software is fairly simple, your on-line receipt will not show the Free Shipping on military orders. However, once we have received your order, we run the charge by hand and will not charge you for the shipping. Please let us know in the "comments" section of the checkout form that you qualify for the Free Military Shipping and we will be happy to not charge your shipping when we process your order.

Non-U.S. Orders:

International Order Shipping Method:

International orders are shipped using either USPS First Class package or International Priority service.  (Due to their extremely high international charges, we do not ship international orders via UPS or FedEx.)

Please note that with the 2007 rate adjustment, the Post Office ended surface, ground, or sea shipping to addresses outside of the United States. What used to be ground/sea shipping is now called "International First Class" and Air Mail shipping is now called Priority Mail.

International Order Shipping Charges:

Orders that are shipped outside of the United States are charged actual shipping plus a $2.00 per order handling fee. Each order is packaged and weighed to get you the best possible rate.

For a more precise quote on priority shipping, please call our office at 1-888-773-5586.

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Our Return Policy:

Although we try to give an accurate description of each item on our web site and in our catalog, we recognize that materials will not always be what you expect. You may return any item within 30 days for a full refund of the price of the item (shipping not refundable) if we receive the item back in salable as new condition.

After 30 days, we accept returns if we receive the item back in salable as new condition, but we charge a 10% restocking fee.

We ask that you:

Have the packing list from your order available and call our customer service at 1-509-843-5009 (between 9 a.m. and 4:30 p.m., Monday through Friday) and ask for a "Return Number." This number will help us keep track of your original order and your returned merchandise. The person who takes your call will ask for your original invoice number.

Wrap and box item securely to avoid damage in transit, and mark the outside of the package with "RETURN" and your Return Number.

(Please note that we cannot provide refunds on items that we receive back in a damaged condition as they are not resalable. If you ship your return by UPS it is insured automatically for up to $100. If you ship through the Post Office, please insure the package.)

Return the package to: Castlemoyle Books, 694 Main Street, Pomeroy WA 99347. Please allow 4 to 6 weeks to process your returns. 

If you want to order additional materials, we advise that you order separately so that the return processing does not delay your order.